Reservations Service Manager

3 days ago

Anand, Gujarat, India beBeeReservations Full time ₹ 30,00,000 - ₹ 60,00,000
Job Brief

The Hosteller chain of hostels is a perfect pit-stop for travelers to relax and experience India's rich heritage. With 60+ hostels across India, it is one of the fastest-growing hostel chains that offers quality budget accommodation.

Job Role : Reservations Associate/Executive

Location : Head office

Key Responsibilities :

  • Communicate with guests through various channels to provide pre-arrival information and answer inquiries.
  • Ensure timely and accurate responses to guest queries regarding hotel policies and local attractions.
  • Handle guest complaints or issues promptly and professionally.
  • Coordinate with the reservations team to ensure seamless handover of guest information.
  • Identify opportunities to upsell additional services and enhance the guest experience.
  • Promote hotel loyalty programs and packages to encourage guest participation.
  • Build strong relationships with guests by demonstrating personalized service.
  • Maintain a guest database with accurate contact information and preferences.
  • Track and analyze pre-arrival metrics to identify areas for improvement.

Qualifications and Skills :

  • Previous experience in hospitality, customer service, or a similar role is beneficial.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using various technology tools like email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.
  • Knowledge of local attractions and the hospitality industry would be beneficial.
  • Flexibility to work various shifts as needed.

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