Reservations Coordinator

3 days ago

Anand, Gujarat, India beBeeReservations Full time ₹ 6,00,000 - ₹ 12,00,000

Job Summary

We are seeking a professional to fill the role of Reservations Coordinator. The ideal candidate will be responsible for assisting customers with booking inquiries, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination.

Key Responsibilities

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

Requirements

  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure

About Us

We are a community that fosters growth and personal development. Our founders believe that potential, not just pedigree, is the key to success, and that is why they built our organization around the principle of thinking like an owner. We seek passionate individuals ready to innovate, who can thrive outside of the traditional 9-to-5 schedule.

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