Customer Service Associate
4 weeks ago
Job Overview
We are seeking a motivated and empathetic Customer Service Representative to join our team in a full-time position. This role is ideal for freshers with 0 to 1 year of work experience, offering an excellent opportunity to kick-start a career in the Human Resources Services industry.
Key Responsibilities:
- Respond to customer inquiries and requests in a timely, professional, and consistent manner
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
Working Conditions:
- 6 days of working
- 24/7 Rotational Shift for Boys
- Only Day Rotational shift for Girls
Salary Structure:
- 12K - 18K In-hand
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