Customer Service Ambassador
2 days ago
Experience the essence of exceptional customer service as a valued member of our team at Solaris Hotel Indore, a 4-star luxury hotel nestled in the heart of Indore, Madhya Pradesh, India. Our commitment to providing unforgettable experiences for our guests is what drives us forward.
The Guest Service Associate role plays a vital part in ensuring that every guest feels welcome and pampered during their stay with us. Your primary responsibility will be to provide top-notch service, anticipating and exceeding guest expectations through prompt and courteous assistance.
We're seeking an individual who embodies a warm and friendly demeanor, with excellent communication skills and a keen sense of empathy. If you're passionate about delivering memorable experiences and have a knack for problem-solving, we'd love to hear from you
You'll work closely with our front desk team to ensure seamless check-ins and check-outs, handle guest inquiries, and resolve any issues that may arise. Your ability to multitask, prioritize tasks, and maintain a high level of accuracy will be crucial in maintaining our high standards of service excellence.
To succeed in this role, you should possess:
- A passion for delivering exceptional customer experiences
- Excellent communication and interpersonal skills
- A friendly and approachable demeanor
- Ability to handle guest inquiries and complaints with patience and empathy
- Strong problem-solving skills
- Attention to detail and accuracy
- Ability to multitask and prioritize tasks
- Proficiency in using computer systems and hotel software
- Knowledge of local attractions and services
In return for your dedication and hard work, we offer:
- A competitive salary of approximately ₹25,000 - ₹35,000 per month (depending on experience)
- A comprehensive benefits package, including health insurance and retirement plans
- Ongoing training and development opportunities to enhance your skills and career prospects
- A dynamic and supportive work environment that fosters collaboration and teamwork
If you're ready to take your customer service skills to the next level and join a team that values excellence, please apply today We look forward to hearing from you.
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