Customer Service Representative

2 weeks ago


Indore, Madhya Pradesh, India GoodVibes Placement Services Full time

Company Overview

GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore. Since 2019, we have been specializing in executive search and recruitment services, catering to the needs of organizations at all management levels. Our mission is to reduce unemployment in India and provide excellent services to our clients. Closing the Gap between clients and candidates is our primary focus, and we strive to ensure client satisfaction through our dedicated team.

Job Overview

We are seeking a skilled professional to join our team at GoodVibes Placement Services. As a Customer Support Agent, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. This is a full-time position based in Bangalore, Karnataka, India with an expected salary range of market competitive. We are looking for candidates with less than 1 year of experience and a passion for delivering excellent customer experiences.

Key Responsibilities

  • Handle customer inquiries via phone calls, emails, and chat
  • Provide personalized and exceptional customer service
  • Resolve customer issues and complaints efficiently and effectively
  • Ensure timely and accurate responses to customer queries
  • Maintain a high level of product knowledge to provide accurate information to customers
  • Coordinate with internal teams to address customer needs and escalate complex cases
  • Upsell and cross-sell products and services to customers
  • Manage and update customer databases
  • Follow company policies and procedures for customer interaction
  • Meet individual and team performance targets

What We Offer

  • A competitive salary range
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • Recognition and rewards for outstanding performance


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