Customer Support Associate
4 weeks ago
Company Overview
HyperBeans Inc. is a specialized IT consulting firm dedicated to delivering exceptional client experiences. Our skilled software engineers and creative designers collaborate to provide tailored solutions that meet industry standards. We leverage cutting-edge technologies to offer a wide range of services across various sectors. Based in Bellevue, Washington, HyperBeans Inc. excels in custom software development for web and mobile platforms, Blockchain DApps, E-commerce solutions, and System Integrations.
Job Summary
We are seeking a Customer Support Associate to join our team in Indore. This entry-level position is available for freshers with up to 1 year of work experience. The employment types available for this role include Full-Time, Part-Time, Internship, Contract, and Hybrid. The ideal candidate will possess excellent communication skills and a passion for providing timely and accurate responses to customer queries.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and accurate manner.
- Provide information about products, services, or other inquiries as requested by customers.
- Resolve customer complaints by identifying problems and providing appropriate solutions.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their issues are resolved effectively and efficiently.
- Collaborate with other teams to address complex or escalated customer issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Stay updated on product knowledge, company policies, and industry standards to provide excellent service.
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