Customer Support Coordinator

7 days ago


Indore, Madhya Pradesh, India Recooty Full time
About the Role:

We are looking for a skilled Customer Support Executive to join our team at Recooty. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, and social media platforms.
  • Troubleshoot and resolve customer issues in a timely and efficient manner.
  • Provide accurate information and assistance regarding product features, services, and policies.
  • Document customer interactions and escalate issues to the appropriate departments when necessary.
  • Monitor and follow up on open customer issues until resolution.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Assist in the development and maintenance of customer support knowledge bases and FAQs.

Qualifications:
  • Excellent communication skills, both verbal and written.
  • Tech-savvy with the ability to quickly learn and explain products.
  • Flexibility to work in US/night shift hours.
  • Passion for delivering a fantastic customer experience.


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