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Customer Service Associate

1 month ago

Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time

Job Overview

We are seeking a motivated and empathetic Customer Service Representative to join our team in a full-time position. This role is ideal for freshers with 0 to 1 year of work experience, offering an excellent opportunity to kick-start a career in the Human Resources Services industry.

Key Responsibilities:

  • Respond to customer inquiries and requests in a timely, professional, and consistent manner
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
  • Follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas

Working Conditions:

  • 6 days of working
  • 24/7 Rotational Shift for Boy
  • Only Day Rotational shift for Girl

Salary Structure:

  • 12K - 18K In-hand