Customer Experience Manager

2 days ago


Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 85,00,000

Job Overview

  • A Customer Service Representative is sought after to manage and resolve issues through effective communication with drivers and fleets.

Key Responsibilities:

  • Manage customer interactions and feedback in our CRM system for consistency and follow-up.
  • Nurture strong relationships with Suppliers, Operations, Sales, and external stakeholders.
  • Provide exceptional customer support and resolve queries efficiently.

Requirements:

  • Minimum 2 years of experience in customer-facing roles or similar environments.
  • Strong operational and analytical skills to handle complex issues.
  • Excellent English verbal and written communication skills (Mandatory).
  • Proficiency in Microsoft Office Suite and ability to adapt to our technology stack.
  • Able to work in a fast-paced environment with attention to detail and time management skills.

About This Role

This role is ideal for individuals who are passionate about delivering exceptional customer experiences. If you have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment, this could be the perfect opportunity for you.


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