Cloud-Based Contact Center Solutions Expert

15 hours ago

Pune, Maharashtra, India beBeeEngineer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Experience Cloud-Based Contact Center Solutions Engineer

We are seeking an experienced contact center solutions engineer to lead end-to-end implementation and configuration of cloud-based contact center solutions.

  • Design, build, and optimize cloud-based contact center solutions using Amazon Connect and AWS services.
  • Lead implementation and configuration of contact center solutions, including automation using CI/CD pipelines or Terraform.
  • Develop and optimize customer interaction flows.
  • Collaborate with cross-functional teams to deliver high-quality solutions.

Key Requirements:

  • 5-7 years of experience in Amazon Connect (contact flows, queues, routing profiles)
  • Integration with Salesforce Service Cloud Voice
  • Hands-on with AWS services: Lambda (Java/Python), Lex, Kinesis, S3, DynamoDB, CloudWatch, IAM
  • Strong skills in JavaScript/Node.js
  • Knowledge of telephony concepts (SIP, DID, ACD, IVR, CTI)
  • Experience with CI/CD pipelines, DevOps, Terraform, CloudFormation
  • Solid knowledge of REST APIs, integration frameworks, contact center KPIs & analytics dashboards
  • Experience in Agile/Scrum environments
  • AWS Certified Solutions Architect or Amazon Connect certification

Benefits:

  • Collaborative and innovative work environment
  • Opportunity to be at the forefront of customer experience technology

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