NICE CXone Solutions Expert

1 day ago

Pune, Maharashtra, India beBeeExpert Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Job Description

We are seeking a highly skilled NICE CXone Solutions Expert to join our team. As a key member of our organization, you will be responsible for designing, configuring, and maintaining NICE CXone cloud contact center solutions.

About the Role

The ideal candidate will have extensive experience in implementing, configuring, and supporting NICE CXone cloud contact center solutions. You will work closely with business stakeholders to gather requirements and translate them into technical solutions.

Key Responsibilities

  • Design and configure NICE CXone solutions including ACD, IVR, Studio scripting, WFM, QM, and Reporting.
  • Lead or support CXone implementations, migrations, or upgrades.
  • Develop and maintain custom reports and dashboards using CXone reporting tools (e.g., Performance Analytics, BI).
  • Integrate CXone with CRM platforms (Salesforce, Dynamics, etc.) and third-party systems using APIs.
  • Monitor system performance, resolve incidents, and optimize configurations.
  • Provide technical leadership and mentoring to junior team members.
  • Ensure compliance with security and data protection policies.
  • Work with NICE support to resolve complex issues or Skills and Qualifications
    • 57 years of experience in NICE CXone platform (ACD, IVR, Studio, QM, WFM, Analytics).
    • Strong hands-on experience with Studio scripting and custom IVR development.
    • Proficiency in APIs, web services (REST/SOAP), and integration techniques.
    • Experience with CRM integrations (Salesforce, MS Dynamics).
    • Good understanding of contact center KPIs and workforce optimization.
    • Familiarity with cloud technologies and networking basics.
    • Strong troubleshooting and performance tuning skills.
    • Excellent communication and stakeholder Benefits

      This is an excellent opportunity to work with a leading organization and contribute to the success of our team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

      How to Apply

      If you are a motivated and experienced NICE CXone Solutions Expert looking for a new challenge, please submit your application.

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