Current jobs related to Senior Specialist Professional Services Engineer - Pune, Maharashtra - NICE

  • Senior Service Engineer

    2 weeks ago

    Pune, Maharashtra, India Shree Consultancy Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Pl send cv to contact thr whatsapp only as i am abroad now) ANIL NAIRJOB PROFILE FOR SERVICES FOR NORTH-PUNE JUNIOR/SENIOR POSTQualification Experience Responsibility : Diploma / Degree in Plastic Mold Technology / Plastic Engineering : Min 2 TO 3 years (FOR JUNIOR) & 3 TO 4 years (FOR SENIOR) with Plastics background : 1) To cover the Northern territory. 2)...

  • Customer Service Specialist

    2 weeks ago

    Pune, Maharashtra, India Zitrix Car Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionZitrix Car Services is a team of passionate experts dedicated to delivering premium multi-brand car and bike repair and repaint services in Mundhwa Pune. We are ISO 9001:2015 certified and part of Zitrix Technologies Pvt. Ltd. Our state-of-the-art facilities include the third-largest paint booth in Maharashtra, offering two years of paint...

  • HR Service Excellence Professional

    2 weeks ago

    Pune, Maharashtra, India beBeeServicing Full time ₹ 7,50,000 - ₹ 12,10,000

    Job Title: Senior HR Service Delivery SpecialistWe are seeking an experienced HR professional with a proven track record in delivering high-quality HR services and driving process optimization.The ideal candidate will have expertise in HR operations, service governance, and continuous improvement, with the ability to oversee end-to-end HR service delivery...

  • Senior Recruitment Specialist

    2 weeks ago

    Pune, Maharashtra, India Credence HR Services Full time

    Job DescriptionAbout Credence HR ServicesCredence HR Services is a professional HR consulting firm, providing end-to-end talent solutions across industries. We specialize in permanent hiring, leadership mandates, and innovative workforce solutions. Our focus is on delivering quality talent through structured processes and new-age recruitment...

  • Specialist Professional Services Engineer

    1 week ago

    Pune, Maharashtra, India NiCE Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?In Nice as a Professional Services...

  • Senior Engineering Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeEngineering Full time ₹ 24,00,000 - ₹ 30,00,000

    About This Role:We are seeking a seasoned Engineering Specialist with 10+ years of experience in designing and developing large-scale distributed applications.The ideal candidate will have expertise in Spring, Hibernate, and RESTful APIs, as well as experience with No SQL technology and agile methodologies.Main Responsibilities:Design and develop large-scale...

  • Professional Services Reporting Solutions Specialist

    1 week ago

    Pune, Maharashtra, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Senior Software Engineer Job DescriptionWe are seeking a highly skilled Senior Software Engineer to join our team. The successful candidate will be responsible for collaborating with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions.Key Responsibilities:Install, configure, and...

  • Senior Professional Services Engineer

    5 days ago

    Pune, Maharashtra, India NICE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    So, what's the role all about?The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as Co-pilot, knowledge assistants, and other CXone digital solutions, for...

  • Senior Technology Professional

    2 weeks ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

    Unlock Your Potential as a Senior Consultant SpecialistWe are seeking an experienced and skilled Senior Consultant Specialist to join our team. As a key member of our team, you will have the opportunity to work on exciting projects that help shape the future of our business.About the RoleThis is an excellent opportunity for experienced professionals who are...

  • Senior Technical Support Specialist

    7 days ago

    Pune, Maharashtra, India beBeeinfrastructure Full time ₹ 15,00,000 - ₹ 25,00,000

    Job DescriptionWe are seeking a talented and experienced professional to join our team as an Infrastructure Services Specialist. In this role, you will be responsible for providing technical support in infrastructure services, responding to issues and assisting in tasks.You will contribute to the implementation of infrastructure projects and assignments,...

Senior Specialist Professional Services Engineer

2 weeks ago

Pune, Maharashtra, India NICE Full time US$ 1,00,000 - US$ 1,50,000 per year

So, what's the role all about?

In NiCE as a Senior Specialist Application performance Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other NICE solutions, for enterprise contact centers as part of NICE Managed Services. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

How will you make an impact?

  • Technical Implementation:

  • Configure, program, develop and modify NiCE CXone solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.

  • Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.
  • Optimize and maintain multiple AI bots, including both generative and legacy models.

  • Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.

  • Project Management:

  • Collaborate with project managers to design and oversee end-to-end project rollouts.

  • Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.

  • Ensure seamless project execution through inter-departmental coordination and clear communication.

  • Business Consulting:

  • Provide subject matter expertise on NiCE CXone digital products and AI solutions during client consultations.

  • Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.

  • Promote the use of AI tools to enhance decision-making and operational efficiency across business units.

  • Leadership and Mentorship:

  • Mentor and lead managed services teams, sharing expertise and fostering a collaborative environment.

  • Update and Maintain documentation and processes for emerging digital products post-handover from Implementation teams.

Have you got what it takes?

  • Bachelor's degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
  • 12+ years of professional experience, with 2+ years in digital channels or AI/Bot software applications preferred.
  • Technical configuration and programming of AI and contact center technologies.
  • CRM integrations, APIs, and other ecosystem technologies.
  • Best practices for contact center operations and KPIs.
  • Familiarity with Generative AI models, NLU techniques, and automation principles.
  • Industry trends and emerging technologies in AI and digital customer engagement.
  • Analytical and inquisitive mindset.
  • Team-oriented with strong interpersonal skills.
  • Early adopter of innovative technologies.
  • Strong sense of accountability and ownership.
  • Professional communication, behavior and demeanor.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:7890

Reporting into: Tech Manager

Role Type: Individual Contributor