Contact Center Operations Expert

Senior Contact Center Solutions ExpertWe are seeking a seasoned expert to lead our contact center solutions team. As a Senior Contact Center Solutions Expert, you will be responsible for designing and implementing Cisco UCCE CVP solutions for clients.Key Skills Include:Cisco UCCECVPSIPH323QoSTCP/IPICM scriptingVXMLJavaJavaScriptResponsibilities:• Assist...

Job Title: Operations ManagerAs an Operations Manager, you will play a pivotal role in driving the success of our Contact Center operations. Your primary responsibilities will include:Managing day-to-day operations to ensure seamless client interactions and escalation processes.Monitoring key performance indicators (KPIs) and implementing corrective measures...

As a Day-to-Day Operations Manager, you will be responsible for overseeing the daily activities of our contact center teams. Your primary goal will be to ensure that all operations run smoothly and efficiently, with a focus on quality and customer satisfaction.You will analyze production data to identify areas for improvement and develop strategies to...

DESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...

Overall Objectives of Job•    Good technical and analytical skills and experience working in Contact Centre support •    Good knowledge on testing support, doing SAT, tracking defects•    Good communication skill along with Email, handling customer queries•    Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...

DESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...

Job Overview\Silica is a leading institute providing guidance and coaching for design entrance exams. Over the last 18+ years, we have helped thousands of students get admission in top design colleges across India and abroad.\We are a 32-year-old educational group with multiple divisions running successfully across India. We are headquartered in Mumbai but...

Job Opportunity:We are seeking a seasoned professional with expertise in Genesys Cloud and AWS Connect to optimize customer journeys through innovative UI/UX solutions and process improvements.The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to map, analyze, and improve...

Job description SILICA (a division of Edit Systems Pvt Ltd) is a leading instituteproviding guidance and coaching for design entrance exams likeNID, IIT-CEED, NIFT, NATA / JEE (B.Arch) for admissions to designprograms. Over the last 18+ years, 18,000+ SILICA students havegot admission in top Design, Fashion, Architecture & Art colleges inIndia and Abroad....

Job SummaryThe Center Operations Manager will oversee the daily functioning of our skill development center, ensuring high-quality academic outcomes and effective mobilization.Key Responsibilities:Program Management: Develop and implement programs to achieve required numbers and quality standards.Mobilization: Build and maintain institutional and government...