Current jobs related to Contact Centre Solutions Expert - Pune, Maharashtra - beBeeCustomerCentricity


  • Pune, Maharashtra, India beBeeLiquidCooling Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Key responsibilities include:Generating sales for cooling applications from large data centres, hyperscale and colocation clients.Proposing liquid cooling solutions, including FWU, PAC and VRF.Providing expert guidance on liquid cooling, AI and HPC solutions to position the organization as a preferred partner for cloud and colocation customers, project...


  • Pune, Maharashtra, India beBeeContactCenter Full time ₹ 18,00,000 - ₹ 25,00,000

    Job OverviewAs a Contact Center Engineer, you will be responsible for designing, implementing, and maintaining contact center solutions. The ideal candidate has extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions:Work with suppliers to establish and document...

  • Centre Head

    1 week ago


    Pune, Maharashtra, India LCF (Lighthouse Communities Foundation) Full time ₹ 45,000 - ₹ 58,000 per year

    Role Overview:The Centre Head will be responsible for the end-to-end implementation and management of the Lighthouse Program at their assigned location. This leadership role requires a highly motivated and passionate individual who is committed to driving impact among underprivileged youth. The ideal candidate will bring strategic vision, operational...


  • Pune, Maharashtra, India beBeeInfrastructure Full time ₹ 1,50,000 - ₹ 28,00,000

    Job OverviewWe are seeking a seasoned professional to design and implement complex IT infrastructure solutions for large-scale RFI/RFP/Tender/EOI projects. The ideal candidate will possess expertise in server & storage, networking, bandwidth sizing, and data centre security.Key Responsibilities:Design and develop comprehensive IT infrastructure solutions for...


  • Pune, Maharashtra, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    AdaniConneX is a nationwide data centre provider specialising in cutting-edge infrastructure solutions at the edge of the network. Our operations shift manager role plays a vital part in ensuring 100% uptime for power, temperature, humidity, access, CCTV, and ELV/BMS systems.The ideal candidate will be responsible for managing NOC & SOC operations,...


  • Pune, Maharashtra, India Fsm Education Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Furtados School of Music (FSM), we believe in Learn, Play, Live. With a vision to make music education accessible and joyful, FSM brings world-class training in music, dance, speech & drama to learners of all ages. Our centres are vibrant spaces of creativity where passionate educators and leaders work together to nurture talent and inspire...


  • Pune, Maharashtra, India beBeeDataCentre Full time ₹ 5,00,000 - ₹ 10,00,000

    **Job Description:**Data Centre Technicians are critical to ensuring the smooth operation of our data centre environment. They serve as the technical liaison between technology teams and the data centre, providing expert-level troubleshooting and problem-solving skills.**Key Responsibilities:**Assess and resolve infrastructure issues in a timely...


  • Pune, Maharashtra, India beBeeEngineering Full time US$ 1,60,000 - US$ 2,00,000

    Job Title: Unified Contact Center EngineerAbout the Role:We are seeking an experienced Unified Contact Center Engineer to design, implement, and maintain scalable and high-performing contact center solutions.The ideal candidate will have a strong background in Cisco UCCE and CVP architectures, with experience in integrating third-party applications and...


  • Pune, Maharashtra, India Halliburton Full time

    About the Job:We're looking for a highly motivated and customer-focused individual to join our team as an HR Service Centre Specialist. This role is the first point of contact for employees, providing accurate and timely support for a wide range of human resources inquiries. You'll be part of a dynamic team dedicated to providing exceptional service and...


  • Pune, Maharashtra, India Allianz Insurance Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Overall Objectives of Job•    Good technical and analytical skills and experience working in Contact Centre support •    Good knowledge on testing support, doing SAT, tracking defects•    Good communication skill along with Email, handling customer queries•    Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...

Contact Centre Solutions Expert

2 weeks ago


Pune, Maharashtra, India beBeeCustomerCentricity Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Opportunity:

We are seeking a seasoned professional with expertise in Genesys Cloud and AWS Connect to optimize customer journeys through innovative UI/UX solutions and process improvements.

The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to map, analyze, and improve customer experiences.

Key Responsibilities
  • Must-Have Skills:
  • Deep understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) initiatives.
  • Ability to analyze customer data and create actionable insights.
Technical Requirements
  • Genesys Cloud (primary expertise)
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker
What We Offer
  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.