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Contact Centre Solutions Expert
2 weeks ago
Job Opportunity:
We are seeking a seasoned professional with expertise in Genesys Cloud and AWS Connect to optimize customer journeys through innovative UI/UX solutions and process improvements.
The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to map, analyze, and improve customer experiences.
Key Responsibilities- Must-Have Skills:
- Deep understanding of UI/UX design principles for customer-facing platforms.
- Proven track record in Customer Experience (CX) initiatives.
- Ability to analyze customer data and create actionable insights.
- Genesys Cloud (primary expertise)
- AWS Connect, Google CCAI, Nice CX
- Analytics & Reporting Tools: QlikSense, Looker
- Opportunity to work with leading CX technologies across global enterprises.
- Exposure to innovative projects in the Contact Center and Customer Experience domain.
- Flexible, remote-friendly work culture.