Contact Center Operations Specialist

As a Day-to-Day Operations Manager, you will be responsible for overseeing the daily activities of our contact center teams. Your primary goal will be to ensure that all operations run smoothly and efficiently, with a focus on quality and customer satisfaction.You will analyze production data to identify areas for improvement and develop strategies to...

Job Title: Operations ManagerAbout the Role:This position involves overseeing and executing daily contact center operations. The incumbent will be responsible for meeting business objectives and key performance indicators (KPIs).Main Responsibilities:Analyze customer call data to identify areas for improvement and opportunities for process changes.Evaluate...

Senior Contact Center Solutions ExpertWe are seeking a seasoned expert to lead our contact center solutions team. As a Senior Contact Center Solutions Expert, you will be responsible for designing and implementing Cisco UCCE CVP solutions for clients.Key Skills Include:Cisco UCCECVPSIPH323QoSTCP/IPICM scriptingVXMLJavaJavaScriptResponsibilities:• Assist...

DESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...

Job Overview\Silica is a leading institute providing guidance and coaching for design entrance exams. Over the last 18+ years, we have helped thousands of students get admission in top design colleges across India and abroad.\We are a 32-year-old educational group with multiple divisions running successfully across India. We are headquartered in Mumbai but...

Overall Objectives of Job•    Good technical and analytical skills and experience working in Contact Centre support •    Good knowledge on testing support, doing SAT, tracking defects•    Good communication skill along with Email, handling customer queries•    Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...

DESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...

**NOC Engineer Role**The role involves ensuring the optimal performance and stability of our Data Center by continuously monitoring, troubleshooting, and collaborating with cross-functional teams to resolve network issues.Key responsibilities include:Incident management: Respond promptly and efficiently to IT incidents.Continuous monitoring: Proactively...

Job description SILICA (a division of Edit Systems Pvt Ltd) is a leading instituteproviding guidance and coaching for design entrance exams likeNID, IIT-CEED, NIFT, NATA / JEE (B.Arch) for admissions to designprograms. Over the last 18+ years, 18,000+ SILICA students havegot admission in top Design, Fashion, Architecture & Art colleges inIndia and Abroad....

Job SummaryThe Center Operations Manager will oversee the daily functioning of our skill development center, ensuring high-quality academic outcomes and effective mobilization.Key Responsibilities:Program Management: Develop and implement programs to achieve required numbers and quality standards.Mobilization: Build and maintain institutional and government...