Current jobs related to Voice and Contact Center Expert - Pune, Maharashtra - beBeeContactCenter
-
Contact Center Administration Engineer
2 weeks ago
Pune, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 8,00,000 per yearKey ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and...
-
Contact Center Solutions Expert
2 weeks ago
Pune, Maharashtra, India beBeeContactCenter Full time ₹ 18,00,000 - ₹ 25,00,000Job OverviewAs a Contact Center Engineer, you will be responsible for designing, implementing, and maintaining contact center solutions. The ideal candidate has extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions:Work with suppliers to establish and document...
-
Unified Contact Center Expert
2 weeks ago
Pune, Maharashtra, India beBeeEngineering Full time US$ 1,60,000 - US$ 2,00,000Job Title: Unified Contact Center EngineerAbout the Role:We are seeking an experienced Unified Contact Center Engineer to design, implement, and maintain scalable and high-performing contact center solutions.The ideal candidate will have a strong background in Cisco UCCE and CVP architectures, with experience in integrating third-party applications and...
-
Amazon Connect Contact Center Associate Engineer
3 weeks ago
Pune, Maharashtra, India IOWeb3 Technologies Full timeRole Amazon Connect Contact Center Associate/EngineerOnsite Pan India Locations.IOWeb3 Technologies.Immediate Joiners IOWeb3 Technologies :IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions.With expertise in product engineering, UI/UX design,...
-
Contact Center Business Operations_792
2 weeks ago
Pune, Maharashtra, India Allianz Insurance Full time ₹ 8,00,000 - ₹ 12,00,000 per yearOverall Objectives of Job• Good technical and analytical skills and experience working in Contact Centre support • Good knowledge on testing support, doing SAT, tracking defects• Good communication skill along with Email, handling customer queries• Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...
-
Contact Center Analyst
3 weeks ago
Pune, Maharashtra, India Cummins Full timeDESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...
-
Urgent Contact Center Agent
3 weeks ago
Pune, Maharashtra, India Cummins Full timeDESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...
-
Contact Center Representative
2 weeks ago
Pune, Maharashtra, India Cummins Full time US$ 80,000 - US$ 1,20,000 per yearKey Responsibilities:Document customer inquiry information within appropriate Cummins systems. Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices. Escalate complex issues providing...
-
Technical Assistance center-
2 weeks ago
Pune, Maharashtra, India VLaunchU Full timeVoice NOC & Technical Assistance Center (VoIP-Telecom) Location: Pune (On-site, 24/7 Rotational) Experience: 0 – 5 years Compensation: Fresher – ₹2.5 LPA (Fixed) | Experienced – Up to ₹6 LPA About the Role We are looking for motivated professionals to join our Voice NOC & Technical Assistance Center (TAC) team. This role...
-
Center Manager
1 week ago
Pune, Maharashtra, India White Force Full timeJob description SILICA (a division of Edit Systems Pvt Ltd) is a leading instituteproviding guidance and coaching for design entrance exams likeNID, IIT-CEED, NIFT, NATA / JEE (B.Arch) for admissions to designprograms. Over the last 18+ years, 18,000+ SILICA students havegot admission in top Design, Fashion, Architecture & Art colleges inIndia and Abroad....
Voice and Contact Center Expert
3 weeks ago
Job Title: Voice and Contact Center Expert
We are seeking an experienced professional to lead the design, development, and support of IVR solutions for Service Desk, BPO, and Service Operations environments.
Key Responsibilities:
- Design and develop customized WxCCE Visual IVR workflows to meet business needs.
- Implement and manage Cisco CVP call routing, ICM scripting, and VXML-based applications.
- Integrate IVR with backend systems and leverage Google CCAI CX capabilities such as Dialogflow CX and speech recognition (STT/NLU).
- Administer system configurations, user roles, and routing strategies through the WxCCE Admin Portal.
- Collaborate with stakeholders to gather requirements and continuously optimize call flow designs.
- Troubleshoot and resolve production issues related to voice infrastructure and IVR services promptly.
- Ensure all voice applications are well documented, version-controlled, and deployed according to best practices.
Required Skills:
- 5+ years of hands-on experience with Cisco WxCCE in an enterprise environment.
- Proven expertise in building and supporting Visual IVR solutions.
- Strong knowledge of Cisco Voice Portal (CVP) and ICM scripting.
- Deep understanding of call routing logic, queue management, and IVR architecture.
- Experience managing WxCCE Admin Portal configurations and user roles.
- Strong problem-solving skills to diagnose and resolve complex contact center issues in real-time.
Nice to Have:
- Experience integrating with Google Contact Center AI (CCAI CX) for conversational IVR and speech recognition.
- Familiarity with Packaged Contact Center Enterprise (PCCE) and hybrid deployment models.
- Knowledge of REST APIs for CRM or third-party platform integrations.
Education:
Bachelor's degree or higher in Information Technology, Computer Science, or related fields.
