Account Growth Manager
1 week ago
We are seeking a skilled Account Growth Manager to drive customer success and growth by delivering exceptional account management and support.
About Us:
Our platform is a leading B2B cloud-based solution that offers multiple products to help Retail & Restaurant brands manage and improve their daily store operations remotely. We serve 50+ global brands across 19+ countries.
Job Overview:
The ideal candidate will be responsible for nurturing and managing client relationships across all business levels. This includes driving adoption, ensuring client satisfaction, resolving issues proactively, and contributing to the continuous improvement of customer experience.
Main Responsibilities:
- Manage a portfolio of business accounts as the primary point of contact throughout the customer lifecycle.
- Understand client workflows and help them leverage our platform effectively to meet operational goals.
- Handle inbound queries through phone, email, and chat; provide timely and accurate responses.
- Troubleshoot product issues by simulating scenarios, coordinating with internal teams, and ensuring timely resolution.
- Maintain internal systems with up-to-date client and issue-related information.
- Proactively monitor client engagement and satisfaction, intervening where necessary to retain and grow accounts.
- Communicate feature updates, gather client feedback, and advocate for client needs with Product and Engineering teams.
- Identify opportunities for upselling or cross-selling aligned with client requirements and product value.
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