Account Growth Manager – Device-as-a-Service

3 weeks ago

Bengaluru, Karnataka, India Swish Club Full time
About Swish Club

Swish Club is building the future of how people and businesses access technology—through flexibility, simplicity, and scale. Our Device-as-a-Service (DaaS) offering helps organizations get the right devices, bundled with services, without the burden of ownership. We're now looking for a driven Account Manager who can deepen and expand relationships with our existing clients, ensuring they see growing value in Swish Club.

Role Overview

As an Account Manager (DaaS), you will own relationships with a portfolio of existing clients. Your focus won't just be maintaining accounts—it will be about farming them, uncovering opportunities for upsell, cross-sell, and long-term growth. You'll be the trusted advisor who ensures clients stay engaged, satisfied, and ready to expand their partnership with us.

Key Responsibilities

- Client Relationship Ownership: Serve as the primary point of contact for assigned accounts, building trust and credibility at all levels.
- Account Farming: Identify and drive upsell and cross-sell opportunities within existing accounts to expand device deployments, add new services, and increase account value.
- Growth Strategy: Develop and execute account growth plans aligned with client needs and Swish Club's business objectives.
- Renewals & Retention: Proactively manage contract renewals, ensuring smooth extensions and minimal churn.
- Client Advocacy: Understand client challenges, gather feedback, and collaborate with internal teams (Solutions, Operations, Support) to deliver outstanding experiences.
- Market Insight: Stay informed on industry trends, competitor offerings, and technology shifts to bring fresh perspectives to clients.
- Reporting & Forecasting: Track account health, growth metrics, and pipeline in CRM tools, reporting regularly on progress.

Qualifications

- 4–6 years of experience in account management, client success, or enterprise sales, ideally in SaaS, IT services, or subscription-based models.
- Proven track record of growing revenue within existing accounts.
- Strong communication and relationship-building skills with senior stakeholders.
- Comfortable navigating procurement cycles and negotiating renewals or expansions.
- Ability to blend consultative selling with a metrics-driven approach.
- Familiarity with Device-as-a-Service, IT asset leasing, or managed services is a plus.

What We Offer

- A front-row seat in scaling Swish Club's DaaS business in India.
- Competitive compensation with performance-based incentives.
- A culture that values ownership, experimentation, and growth.
- Opportunity to shape how enterprises think about technology consumption.

Success in this role looks like…

- Increased wallet share within each managed account.
- High client satisfaction and retention scores.
- Clear revenue impact through consistent upsell and cross-sell wins.

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