Technical Account Manager

21 hours ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Description

As a Technical Customer Success Manager, you will play a pivotal role in driving customer success, revenue growth, and solution delivery. This is a hybrid role blending technical expertise with strategic account management, ensuring our customers gain maximum value from their investment in our solutions.

The Technical Customer Success Manager will own the post-sales journey for strategic accounts, combining solutioning with relationship management to drive adoption, expansion, and renewals. This role requires engaging closely with decision-makers and technical teams, solving complex technical challenges, and uncovering opportunities that grow our footprint with the customer.

Key Responsibilities:

  • Lead Consultative Solution Design by leading and advising customers through owning onboarding, implementation, and device deployments across Android, iOS, and Linux.
  • Drive revenue growth by identifying and closing upsell, cross-sell, and expansion opportunities with key accounts.
  • Showcase business value by conducting impactful QBRs with decision makers and technical teams to align on ROI, feature requests and future growth.
  • Collaborate cross-functionally by partnering with Product & Engineering to resolve issues, influence roadmap, and improve offerings.
  • Hit revenue targets by managing renewals and expansions to achieve net revenue retention goals.
  • Monitor customer health by regularly tracking NPS, device counts, and usage metrics to ensure high customer satisfaction.
  • Upsell premium offerings to promote advanced features, higher SKUs along with professional services and other solutions.
  • Be the customer advocate and champion customer needs internally to drive product and service improvements.
  • Ensure seamless communication by facilitating effective, timely collaboration between customers and internal teams.
Required Skills and Qualifications

We are seeking a highly skilled and experienced Technical Customer Success Manager with:

  • 6+ years of experience in SaaS technical sales, consulting and account management.
  • Demonstrated success in leveraging nuanced, technically complex products to drive business outcomes for clients & partners.
  • Strong technical acumen with mobile OS (Android/iOS/Linux), APIs, and device management.
  • Proven track record of performance in the top 10-20% of companies past sales positions.
  • Excellent communication & relationship-building skills with a proven record of growing post-sales revenue.
What We Offer

This role offers a challenging and rewarding opportunity to make a significant impact on customer success and revenue growth. As a valued member of our team, you will receive:

  • Competitive compensation and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.

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