Customer Service Expert

2 days ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Role Overview:

This role involves providing exceptional customer service to our clients through various channels.

Key Responsibilities:

  • Deliver high-quality service by responding promptly and professionally to customer inquiries, addressing their concerns, and resolving issues in a timely manner.
  • Ensure accurate and complete resolution of customer queries, adhering to product and process requirements.
  • Escalate complex customer issues to internal stakeholders when necessary, facilitating seamless resolution.
  • Develop effective solutions to resolve customer complaints at the first point of contact, resulting in excellent customer satisfaction scores.
  • Optimize process efficiency and effectiveness by complying with service and sales guidelines, achieving call quality targets.
  • Resolve customer queries at the initial point of contact, minimizing call handling time while ensuring a positive customer experience.

Required Skills and Qualifications:

For successful execution of this role, candidates should possess the following skills and qualifications:

  • Proficiency in systems related to banking transactions and services.
  • Excellent communication skills in both English and local languages.
  • Strong lead generation and conversion skills.
  • Ability to handle pressure and meet deadlines.
  • Capacity to work effectively as part of a team.
  • High sales orientation to consistently meet sales targets.
  • Teamwork, verbal, and written excellence, resilience, and motivation for developing a new department.

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