Career Development Associate
4 weeks ago
The Opportunity
We are seeking a highly motivated and detail-oriented Career Development Associate to join our team at Snaphunt. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.
Key Responsibilities
- Collaborate with our customer support team to align counselling sessions with relevant counsellors.
- Manage counsellor schedules, connecting them with customer requirements and resolving any challenges that arise.
- Handle customer grievances, complaints, and feedback, ensuring a positive experience for our customers.
- Develop dashboards and reports for our corporate partners, providing valuable insights into our services.
- Conduct briefing calls with new customers to introduce them to our platform, TMS.
- Support the execution of up-selling and relationship-building initiatives with new and existing customers.
- Engage with past customers to understand their additional challenges, mapping their career journey and providing relevant support through our content team.
Requirements
- At least 0.6 months of experience in a Sales Operations or Sales Support role, preferably in the Ed Tech and FinTech industry.
- Excellent interpersonal, written, and verbal communication skills.
- Working knowledge of customer support and sales operations.
- Adaptability and ability to thrive in a changing environment.
- Strong networking and relationship-building skills.
- Strong analytical skills and comfort with numerical data.
About Us
Snaphunt is a holistic career discovery platform that enables students to discover themselves and their ideal careers. We are committed to providing exceptional services to our customers and are seeking a dedicated and detail-oriented individual to join our team.
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