Career Development Associate
2 weeks ago
Are you passionate about helping others discover their ideal careers? We seek an experienced Junior Operations Associate to join our team at Mentoria, a holistic career discovery platform.
The Role
You will be responsible for:
- Coordinating customer calls and aligning counselling sessions with relevant counsellors.
- Managing counsellor schedules, connecting them with customer requirements, and resolving any challenges that arise.
- Providing exceptional customer service, handling grievances, and ensuring a positive experience.
- Collecting customer feedback, reviews, and testimonials to improve our services.
- Creating reports and dashboards for corporate partners to enhance their experience.
- Assisting with up-selling, connecting, and building relationships with new and existing customers.
Ideal Profile
- You have experience in Sales Operations or Sales Support, preferably in Ed Tech and FinTech.
- Excellent interpersonal and written/verbal communication skills.
- Working knowledge of customer support and sales operations.
- Adaptable and thriving in changing environments.
- Strong analytical skills and comfortable dealing with numerical data.
What's on Offer?
- A role that offers a breadth of learning opportunities.
- Attractive salary and benefits.
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