Career Development Associate

2 weeks ago


Mumbai, Maharashtra, India Mentoria Full time

Are you passionate about helping others discover their ideal careers? We seek an experienced Junior Operations Associate to join our team at Mentoria, a holistic career discovery platform.

The Role

You will be responsible for:

  • Coordinating customer calls and aligning counselling sessions with relevant counsellors.
  • Managing counsellor schedules, connecting them with customer requirements, and resolving any challenges that arise.
  • Providing exceptional customer service, handling grievances, and ensuring a positive experience.
  • Collecting customer feedback, reviews, and testimonials to improve our services.
  • Creating reports and dashboards for corporate partners to enhance their experience.
  • Assisting with up-selling, connecting, and building relationships with new and existing customers.

Ideal Profile

  • You have experience in Sales Operations or Sales Support, preferably in Ed Tech and FinTech.
  • Excellent interpersonal and written/verbal communication skills.
  • Working knowledge of customer support and sales operations.
  • Adaptable and thriving in changing environments.
  • Strong analytical skills and comfortable dealing with numerical data.

What's on Offer?

  • A role that offers a breadth of learning opportunities.
  • Attractive salary and benefits.


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