Career Development Associate
1 week ago
At Mentoria, we are seeking a talented Career Development Associate to join our team. As a key member of our operations team, you will play a critical role in ensuring the seamless delivery of our career discovery platform to our customers.
About the Role
- Align customer counselling sessions with the right counsellors, ensuring a high-quality experience.
- Manage counsellor schedules, connecting them with customer requirements.
- Resolve any challenges that arise before, during, or after counselling sessions.
- Handle grievances, complaints, and unhappy customers, providing corrective measures.
- Collect customer feedback through calls and videos, gathering reviews and testimonials.
- Develop dashboards and reports for corporate partners.
- Conduct briefing calls with new customers to introduce them to TMS.
- Support the execution of up-selling, connecting, and building relationships with new and existing customers.
- Reach out to past customers to understand their additional challenges, map their career journey, and provide relevant research and information through our content team.
Requirements
- At least 0.6 months of experience in Sales Operations/Sales Support, preferably in Ed Tech and Fin Tech.
- Excellent interpersonal, written, and verbal communication skills.
- Working knowledge of customer support and sales operations.
- Ability to adapt and thrive in changing environments.
- Strong networking and relationship-building skills.
- Comfortable dealing with numerical data and analytical skills.
What We Offer
- A role that offers broad learning opportunities.
- Attractive salary and benefits.
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