Career Development Associate

1 week ago


Mumbai, Maharashtra, India Mentoria Full time

At Mentoria, we are seeking a talented Career Development Associate to join our team. As a key member of our operations team, you will play a critical role in ensuring the seamless delivery of our career discovery platform to our customers.

About the Role

  • Align customer counselling sessions with the right counsellors, ensuring a high-quality experience.
  • Manage counsellor schedules, connecting them with customer requirements.
  • Resolve any challenges that arise before, during, or after counselling sessions.
  • Handle grievances, complaints, and unhappy customers, providing corrective measures.
  • Collect customer feedback through calls and videos, gathering reviews and testimonials.
  • Develop dashboards and reports for corporate partners.
  • Conduct briefing calls with new customers to introduce them to TMS.
  • Support the execution of up-selling, connecting, and building relationships with new and existing customers.
  • Reach out to past customers to understand their additional challenges, map their career journey, and provide relevant research and information through our content team.

Requirements

  • At least 0.6 months of experience in Sales Operations/Sales Support, preferably in Ed Tech and Fin Tech.
  • Excellent interpersonal, written, and verbal communication skills.
  • Working knowledge of customer support and sales operations.
  • Ability to adapt and thrive in changing environments.
  • Strong networking and relationship-building skills.
  • Comfortable dealing with numerical data and analytical skills.

What We Offer

  • A role that offers broad learning opportunities.
  • Attractive salary and benefits.


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