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Career Growth and Development Associate

1 month ago

Mumbai, Maharashtra, India Snaphunt Full time

The Role Overview

Snaphunt is a holistic career discovery platform that enables students to discover themselves and their ideal careers. We are seeking a highly motivated and detail-oriented Operations and Support Specialist to join our team.

Key Responsibilities

  • Coordinate with customers to schedule counselling sessions with our team of experts.
  • Manage the schedules of our counsellors and ensure seamless connection with customer requirements.
  • Resolve any challenges that arise before, during, and after counselling sessions.
  • Handle customer grievances, complaints, and ensure their experience is corrected with the right service.
  • Collect customer feedback through calls and videos, and gather reviews and testimonials.
  • Create dashboards and reports for our corporate partners.
  • Conduct briefing calls with new customers to educate them about our platform.
  • Support the sales team in executing up-selling and relationship-building strategies with new and existing customers.
  • Reach out to past customers to understand their additional challenges and provide them with relevant research and information through our content team.

Requirements

  • At least 0.6 months of experience in a Sales Operations or Sales Support role, preferably in the Ed Tech and FinTech industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • Working knowledge of customer support and sales operations.
  • Ability to adapt to changing environments and prioritize multiple tasks.
  • Strong analytical skills and comfort with numerical data.