Operations Associate

4 weeks ago


Mumbai, Maharashtra, India Mentoria Full time

Mentoria is a pioneering career discovery platform that empowers students to uncover their ideal careers. Our mission is driven by the alarming rates of depression, suicide, and career dissatisfaction in India. We leverage a scientific and accurate psychometric-based approach to facilitate informed career decisions, leading to happier individuals, families, and nations.

The Role

We are seeking a highly motivated Operations Associate to join our team. As a key member of our operations team, you will be responsible for:

  • Coordinating customer calls and aligning counselling sessions with relevant counsellors.
  • Enabling counsellors to manage their schedules and connect with customers' requirements.
  • Resolving challenges that arise before, during, and after counselling sessions.
  • Grievance handling, complaint management, and ensuring customer satisfaction.
  • Collecting customer feedback, reviews, and testimonials.
  • Creating dashboards and reports for corporate partners.
  • Conducting briefing calls with new customers to introduce them to our platform.
  • Supporting the execution of up-selling, connecting, and building relationships with customers.
  • Reaching out to past customers to understand their career journey and provide support.

Ideal Profile

  • At least 0.6 months of experience in Sales Operations or Sales Support, preferably in EdTech and FinTech.
  • Excellent interpersonal, written, and verbal communication skills.
  • Working knowledge of customer support and sales operations.
  • Adaptability and ability to thrive in a changing environment.
  • Strong networking and relationship-building skills.
  • Strong analytical skills and comfort with numerical data.

What's on Offer?

  • A role that offers a breadth of learning opportunities.
  • Attractive salary and benefits.


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