Operations Associate
4 weeks ago
Mentoria is a pioneering career discovery platform that empowers students to uncover their ideal careers. Our mission is driven by the alarming rates of depression, suicide, and career dissatisfaction in India. We leverage a scientific and accurate psychometric-based approach to facilitate informed career decisions, leading to happier individuals, families, and nations.
The Role
We are seeking a highly motivated Operations Associate to join our team. As a key member of our operations team, you will be responsible for:
- Coordinating customer calls and aligning counselling sessions with relevant counsellors.
- Enabling counsellors to manage their schedules and connect with customers' requirements.
- Resolving challenges that arise before, during, and after counselling sessions.
- Grievance handling, complaint management, and ensuring customer satisfaction.
- Collecting customer feedback, reviews, and testimonials.
- Creating dashboards and reports for corporate partners.
- Conducting briefing calls with new customers to introduce them to our platform.
- Supporting the execution of up-selling, connecting, and building relationships with customers.
- Reaching out to past customers to understand their career journey and provide support.
Ideal Profile
- At least 0.6 months of experience in Sales Operations or Sales Support, preferably in EdTech and FinTech.
- Excellent interpersonal, written, and verbal communication skills.
- Working knowledge of customer support and sales operations.
- Adaptability and ability to thrive in a changing environment.
- Strong networking and relationship-building skills.
- Strong analytical skills and comfort with numerical data.
What's on Offer?
- A role that offers a breadth of learning opportunities.
- Attractive salary and benefits.
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