Career Development Associate
3 weeks ago
The Opportunity
We are seeking a highly motivated and detail-oriented Career Development Associate to join our team at Snaphunt. As a key member of our operations team, you will play a critical role in ensuring the success of our customers and the growth of our business.
Key Responsibilities:
- Coordinate customer counselling sessions with relevant counsellors, ensuring seamless communication and timely resolution of issues.
- Manage counsellor schedules, connecting them with customer requirements and resolving any challenges that may arise.
- Handle customer grievances, complaints, and feedback, providing exceptional service and ensuring customer satisfaction.
- Develop and maintain dashboards and reports for corporate partners, providing valuable insights and analytics.
- Conduct briefing calls with new customers to educate them on our platform and services.
- Collaborate with the content team to provide customers with relevant research and information.
Requirements:
- At least 0.6 months of experience in Sales Operations or Sales Support, preferably in Ed Tech and FinTech.
- Excellent interpersonal, written, and verbal communication skills.
- Working knowledge of customer support and sales operations.
- Adaptability and ability to thrive in a fast-paced environment.
- Strong analytical skills and comfort with numerical data.
About Snaphunt:
Snaphunt is a holistic career discovery platform that empowers students to discover their ideal careers. We are committed to providing exceptional service and support to our customers, and we are seeking a talented individual to join our team.
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