Career Development Associate

3 weeks ago


Mumbai, Maharashtra, India Snaphunt Full time

The Opportunity

We are seeking a highly motivated and detail-oriented Career Development Associate to join our team at Snaphunt. As a key member of our operations team, you will play a critical role in ensuring the success of our customers and the growth of our business.

Key Responsibilities:

  • Coordinate customer counselling sessions with relevant counsellors, ensuring seamless communication and timely resolution of issues.
  • Manage counsellor schedules, connecting them with customer requirements and resolving any challenges that may arise.
  • Handle customer grievances, complaints, and feedback, providing exceptional service and ensuring customer satisfaction.
  • Develop and maintain dashboards and reports for corporate partners, providing valuable insights and analytics.
  • Conduct briefing calls with new customers to educate them on our platform and services.
  • Collaborate with the content team to provide customers with relevant research and information.

Requirements:

  • At least 0.6 months of experience in Sales Operations or Sales Support, preferably in Ed Tech and FinTech.
  • Excellent interpersonal, written, and verbal communication skills.
  • Working knowledge of customer support and sales operations.
  • Adaptability and ability to thrive in a fast-paced environment.
  • Strong analytical skills and comfort with numerical data.

About Snaphunt:

Snaphunt is a holistic career discovery platform that empowers students to discover their ideal careers. We are committed to providing exceptional service and support to our customers, and we are seeking a talented individual to join our team.



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