Technical Account Manager

7 days ago


Bengaluru, Karnataka, India myGwork Full time

About Amazon

As a leader in cloud computing, Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Job Description:

We are seeking a Technical Account Manager to join our team in India. As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits.

Key Responsibilities:

  • Learn and use groundbreaking Cloud technologies.
  • Interact with leading technologists around the world.
  • Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
  • Write tutorials, how-to videos, and other technical articles for the customer community.
  • Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Assist in Design/Architecture of AWS and Hybrid cloud solutions.
  • Help Enterprises define IT and business processes that work well with cloud deployments.
  • Be available outside of business hours to help coordinate the handling of urgent issues as needed.

Requirements:

  • Bachelor's Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
  • 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
  • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
  • Ability to manage multiple tasks and projects in a fast-moving environment.
  • Be mobile and travel to client locations as needed.

Salary Range: ₹1,200,000 - ₹2,400,000 per year

Benefits:

  • Inclusive Team Culture.
  • Mentorship & Career Growth.
  • Work/Life Balance.


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