
Customer Retention Specialist
5 days ago
Renewals Specialist - 100 REMOTE
Job DescriptionWe are seeking a highly detail-oriented individual to process customer renewals for software subscription products and facilitate the migration of customers to our ordering platform.
This role will involve executing all phases of the subscription renewal lifecycle, including notifying customers of renewal, building quotes, and closing renewals opportunities. The successful candidate will also be responsible for assisting customers with migrating to our ordering platform at the time of renewal, finding and executing upsells within the customer base, ensuring invoice accuracy, and analyzing data and trends to find growth opportunities.
Required Skills and QualificationsTo be successful in this role, the ideal candidate will possess:
- Bachelor's Degree or equivalent experience
- Experience with SaaS-based applications
- Experience working with Salesforce.com (preferred)
- Strong customer service, listening, and presentation skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
The Renewals Specialist will play a crucial role in our business by driving revenue growth through efficient renewal processes. As a key member of our team, you will have the opportunity to work closely with cross-functional teams, analyze data, and implement strategic initiatives to drive business results.
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