Collection & Retention Executive High Salary
13 hours ago
Role & Responsibilities:
- Call customers to remind and follow up on pending payments.
- Act as a communication bridge between field executives and team leaders.
- Handle arrears follow-ups with a consistent approach.
- Work with internal teams to identify and rectify billing errors.
- Analyze unpaid accounts and provide feedback for corrective actions.
- Follow up with customers for reactivation of inactive accounts.
Key Result Areas:
- Ensure 100% collection in terms of both customer count and revenue.
- Contribute directly to the company's profitability and customer retention.
- Maintain high standards of customer satisfaction and service continuity.
Education Qualification:
- Graduate or equivalent degree in any discipline.
Work Experience:
- Minimum 1 6 years of relevant experience in Retention, Telecalling, or Customer Care (Voice Process Inbound/Outbound).
- Prior experience in handling MIS reports and Excel-based tracking.
- Strong understanding of billing processes and customer account management.
Additional Requirements:
- Proficient in MS Excel and MS Word.
- Strong communication and interpersonal skills.
- Comfortable working in a telecalling environment with a high focus on targets.
- Ability to multi-task and coordinate with both internal teams and customers.
- Immediate joiners or those with a maximum 15-day notice period preferred.
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