[Urgent Search] Telecaller

Job Description: Telecaller / Telecalling Executive We are seeking a motivated and enthusiastic Telecaller / Telecalling Executive to join our team. The role primarily involves making outbound calls, handling inbound inquiries, generating leads, and maintaining excellent relationships with customers. A Telecaller / Telecalling Executive plays a vital role in building brand reputation, understanding customer needs, and contributing to overall sales and service targets of the company. Key Responsibilities: Customer Outreach Make outbound calls to potential customers to promote products, services, or offers. Answer inbound calls and resolve customer queries in a professional and courteous manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Lead Generation & Conversion Identify sales opportunities through cold calling, reference follow-ups, and inbound leads. Convert potential leads into active customers by explaining product/service benefits clearly. Achieve daily, weekly, and monthly calling targets as set by the management. Data Management & Reporting Maintain accurate records of customer interactions, inquiries, complaints, and feedback in the CRM system. Update databases with current information and ensure data accuracy. Prepare daily/weekly reports on call performance, leads generated, and conversions. Customer Relationship Management Build and maintain long-term relationships with customers to encourage repeat business. Handle customer complaints with patience and professionalism, escalating issues when required. Provide information on new launches, promotions, or updates to existing customers. Team Collaboration & Continuous Learning Work closely with the sales, marketing, and customer service teams to ensure smooth operations. Participate in training sessions to enhance product knowledge, communication, and sales techniques. Share feedback and suggestions to improve calling strategies and customer experience. Skills & Competencies Required: Strong verbal communication skills with fluency in English and Hindi (or other regional languages as required). Excellent listening and interpersonal skills to build rapport with customers. Ability to handle rejections, objections, and difficult conversations calmly. Persuasive and confident personality with a result-oriented approach. Basic computer knowledge (MS Office, CRM software, spreadsheets, email handling). Time management, organizational skills, and ability to multitask effectively. Educational Qualifications & Experience: Minimum qualification: 12th pass (Higher Secondary). A graduate degree will be an added advantage. Previous experience in telecalling, telesales, customer service, or call center roles preferred but not mandatory. Freshers with good communication skills are welcome. Work Environment & Benefits: Office-based or hybrid telecalling setup (depending on company policy). Fixed salary with attractive incentives/commission based on performance. Training and career growth opportunities within the sales and customer service domain. Supportive team environment with skill development programs. Ideal Candidate Profile: The ideal candidate should be energetic, persuasive, and customer-focused, with the ability to handle large call volumes efficiently. They should demonstrate resilience in achieving targets, adaptability in different situations, and a passion for delivering excellent service.More information about this Telecaller / Telecalling Executive JobPlease go through the below FAQs to get all answers related to the given Telecaller / Telecalling Executive jobWhat are the job requirements to apply for this Telecaller / Telecalling Executive job position? Ans: A candidate must have a minimum of fresher as an Telecaller / Telecalling Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Telecaller / Telecalling Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Telecaller / Telecalling Executive position? Ans: There are immediate 1 job openings for Telecaller / Telecalling Executive in our Organisation. Diploma, BA, 12th Pass (HSE)