High Salary) AVP – Digital Sales

3 weeks ago

Jaipur, Rajasthan, India Talentmatics Full time
We are looking for a seasoned leader to spearhead our telesales and digital lending initiatives, driving customer acquisition, loan disbursement, and process excellence through innovation, automation, and strong team leadership.

Key Responsibilities:-

1. Telesales Leadership

- Build and lead a high-performing in-house telesales team.
- Develop and implement telesales strategies, scripts, training modules, and compliance frameworks.
- Monitor sales funnel performance, productivity metrics, and customer experience indicators.

2. Digital Lending

- Own the end-to-end digital lending lifecycle – from lead generation to disbursement and collections.
- Collaborate with sales & credit teams to enhance digital loan products and lead qualification.
- Drive seamless integration of CRM, Dialer, Loan Origination System (LOS), and digital lending platforms.

3. Technical Integration & Initiatives

- Partner with IT/Product teams & vendors to deploy automation tools, APIs, and dashboards.
- Ensure secure, compliant, and efficient data flow across telesales and digital channels.
- Promote analytics adoption and automated workflows to boost conversion rates.

4. Business & Performance Management

- Deliver on sales and disbursement targets while optimizing cost of acquisition.
- Track and report KPIs such as lead conversion rates, TAT, and cost per acquisition.
- Collaborate with marketing to design and execute lead generation campaigns.

5. Compliance & Governance

- Ensure adherence to RBI regulations and data privacy standards.
- Implement robust quality assurance mechanisms through audits and monitoring.

Desired Candidate Profile

- MBA or equivalent qualification.
- 10+ years' experience in NBFC, Fintech, or Banking, with proven leadership in telesales and digital lending.
- Hands-on experience with CRM, LOS, dialers, and API-based platforms.
- Proven track record of scaling telesales-driven lending operations.
- Strong stakeholder management, vendor coordination, and team leadership skills.

Key Skills:-

- Strategic telesales planning & execution
- Digital lending platforms & LOS management
- Technical integration (CRM, dialer, APIs, automation)
- Loan origination & disbursement lifecycle management
- Team leadership & vendor management
- Data analytics & process optimization

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