Collection & Retention Executive

Job DescriptionRole & Responsibilities:- Call customers to remind and follow up on pending payments.- Act as a communication bridge between field executives and team leaders.- Handle arrears follow-ups with a consistent approach.- Work with internal teams to identify and rectify billing errors.- Analyze unpaid accounts and provide feedback for corrective...

Job Description- Recovering overdue payments from customers through communication and negotiation.- Conducting field visits to audit and collect payments.- Maintaining proper records and providing feedback to management on service and billing issues.- Meeting or exceeding assigned collection targets for specific areas.- Developing and implementing strategies...

Job SummaryWe are seeking a highly skilled Customer Retention Professional to join our team. The successful candidate will be responsible for collecting outstanding payments, communicating effectively with internal teams and customers, and maintaining high standards of customer satisfaction.Key Responsibilities:Remind and follow up on pending payments with...

A Collection Specialist plays a pivotal role in fostering timely payments by collaborating with customers, field executives, and team leaders.Key Responsibilities:• Credit Management: Regular follow-ups with customers to address pending payments through consistent communication.• Billing Resolution: Collaborate with internal teams to rectify billing...

Customer Retention StrategistWe are seeking a seasoned professional to lead our customer retention efforts and strengthen relationships with loyal customers.Key Responsibilities:Lifecycle ManagementDevelop and execute personalized customer journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.Drive Repeat Purchase Rate, Average...

Customer Retention StrategistAs a key player in our organization, you will be responsible for designing and implementing effective customer retention strategies across various product categories.Develop and execute comprehensive CRM campaign calendars to drive customer engagement and loyalty.Collaborate closely with internal stakeholders to manage daily...

The candidateRole & responsibilitiesThe Payment Collection Process Officer is responsible for managing and executing the collection of outstanding payments from clients or customers. This role ensures timely recovery of dues, maintains accurate records, and supports financial health by minimizing overdue accounts.Preferred candidate profileQualification:...

Key Role: User Retention SpecialistThis is a unique opportunity to drive business growth by developing and executing strategies that prevent user churn and re-activate lapsed listeners.We're seeking a skilled data-driven marketer who will be responsible for the pivotal moment a user decides to leave, understanding why users churn and developing proactive...

Visit customers to collect overdue payments as per schedule.Explain dues, payment options, and consequences of default.Trace and locate absconding customers when required. Required Candidate profileAbility to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services....

Key Responsibilities:Supervise and manage a team of field collection executives across multiple locations.Lead the recovery process for NPA (Non-Performing Assets) and ensure maximum recovery through field visits and negotiation.Allocate cases and monitor daily performance of field staff to meet collection targets.Ensure timely follow-ups and escalations for...