Front Desk Associate with a Passion for Hospitality

2 weeks ago

Mumbai, Maharashtra, India Accor Full time

Job Overview

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As a Front Desk Associate at Accor, you will be the first point of contact for our guests and play a vital role in delivering exceptional customer service.

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About the Role

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We are looking for a highly motivated and enthusiastic individual who is passionate about hospitality to join our team as a Front Desk Associate. As a key member of our front-of-house team, you will be responsible for providing a warm and welcoming experience for our guests, handling check-in and check-out procedures, and responding to guest queries in a courteous and efficient manner.

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Key Responsibilities

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  • To provide exceptional customer service and ensure that all guests feel welcome and valued during their stay.">
  • To handle check-in and check-out procedures efficiently and accurately, ensuring that all necessary documentation is completed and filed correctly.">
  • To respond promptly and professionally to guest queries and resolve any issues or complaints in a timely and satisfactory manner.">
  • To maintain accurate records and reports, including guest registration, payment, and other relevant information.">
  • To work effectively as part of a team, collaborating with colleagues to achieve excellent customer satisfaction and operational efficiency.">
  • To adhere to company policies and procedures, including those related to health and safety, security, and data protection.">
  • To perform other duties and tasks as assigned by management, contributing to the overall success of the hotel.">
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Requirements

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To be successful in this role, you will need:

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Essential Qualifications

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  • A passion for delivering exceptional customer service and a commitment to hospitality excellence.">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.">
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve issues effectively.">
  • A high level of attention to detail and accuracy, with the ability to maintain accurate records and reports.">
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.">
  • Flexibility and adaptability, with the ability to work varied shifts, including weekends and holidays.">
  • A willingness to learn and develop new skills, with a commitment to ongoing professional development.">
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Benefits

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We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus benefits including:

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  • A generous bonus scheme, based on individual and team performance.">
  • Ongoing training and development opportunities, to help you grow and succeed in your career.">
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.">
  • The opportunity to work in a dynamic and supportive team environment, with a focus on collaboration and mutual respect.">
  • A flexible and adaptable working schedule, with opportunities for career advancement and professional growth.">
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Accommodation and Location

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This role is based in [location] and offers the opportunity to live and work in a vibrant and diverse community, with access to a range of cultural, recreational, and entertainment options.

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How to Apply

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If you are a motivated and enthusiastic individual who is passionate about hospitality, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your qualifications and experience, to [insert contact information]. We look forward to hearing from you soon

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