Technical Support Specialist for Night Shifts
2 days ago
About RS Management
RS Management, a pioneer in remote services, is revolutionizing the industry by offering bespoke solutions tailored to meet clients' unique needs. Our innovative strategies deliver cost-effective and high-quality results, setting new standards for efficiency and excellence.
Job Summary:
We are seeking a dedicated Technical Support Specialist for a full-time on-site position at our Jammu office. This role involves working night shifts and requires an individual who thrives in a dynamic environment. As a key member of our technical support team, you will be responsible for troubleshooting technical issues, delivering exceptional technical and customer support, and ensuring the smooth operation of various operating systems.
Key Responsibilities:
- Troubleshoot technical issues and provide expert technical support for hardware and software problems.
- Demonstrate excellent customer service skills, handling customer inquiries and resolving issues efficiently.
- Maintain a solid understanding of different operating systems and their maintenance requirements.
- Develop strong communication skills, conveying technical information clearly and concisely.
- Demonstrate proactive problem-solving skills, identifying issues and implementing effective solutions.
- Work efficiently in a fast-paced environment, managing multiple tasks and priorities during night shifts.
Requirements:
- Strong technical skills, with experience in troubleshooting and providing technical support.
- Proven customer support experience, with the ability to handle customer inquiries and resolve issues effectively.
- Solid understanding of different operating systems and their maintenance requirements.
- Excellent verbal and written communication skills.
- Strong problem-solving skills, with a proactive approach to identifying issues and implementing solutions.
- Ability to work efficiently in a fast-paced environment, managing multiple tasks and priorities.
- Certifications in relevant software or IT fields are a plus (e.g., CompTIA, Microsoft, Cisco).
- Bachelor's degree in Computer Science, Information Technology, or a related field.
What We Offer:
A competitive salary of $45,000 - $60,000 per annum, commensurate with experience. Fresh graduates are welcome to apply, and this position offers a great opportunity for those looking to start their career in technical support and customer service.
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