Customer Service Advocate

4 days ago

Mohali, Punjab, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a skilled customer relations professional to deliver exceptional service by addressing inquiries, resolving issues, and providing expert support.

This is an exciting opportunity to work with diverse clients, develop strategic relationships, and drive business growth through excellent customer retention initiatives.

As a key team member, you will collaborate with other departments to optimize the customer experience journey.

  • Build and maintain strong relationships with existing clients.
  • Provide efficient and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and share feedback with relevant teams.
  • Analyze customer data to inform relationship management strategies.
  • Collaborate with departments to enhance the customer journey.

You will also be responsible for:

  • Managing customer interactions across various channels.
  • Supporting customer retention initiatives.
  • Monitoring customer feedback and identifying areas for improvement.
  • Staying up-to-date with industry trends and CRM best practices.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A bachelor's degree in a relevant field.
  • At least 1 year of experience in a customer-facing role.
  • A successful record of developing customer relations strategies.
  • Strong problem-solving abilities and time management skills.
  • Fluency in multiple languages.
  • Persuasive communication and interpersonal skills.
Benefits

Prior experience managing a team and soft skills such as patience, adaptability, and empathy are preferred.

What We Offer

We offer a dynamic and supportive work environment that fosters personal and professional growth.

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