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Customer Service

2 weeks ago

Mohali, Punjab, India Linchpin Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Description

Role Responsibilities:

  • Respond promptly to customer inquiries via phone and email.
  • Handle and resolve customer complaints professionally and empathetically.
  • Identify and act on opportunities to upsell or cross-sell products/services.
  • Maintain good client relations and work flexible 24/7 shifts.

Key Deliverables:

  • Timely and efficient resolution of customer inquiries and complaints.
  • High customer satisfaction through professional and empathetic handling.
  • Successful upselling and cross-selling of products/services.
  • Strong client relationships maintained through effective communication.