Customer Service Representative

6 days ago

mohali district, India TP Full time

About the Company



Teleperformance is a global leader in customer experience, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence.



About the Role



We're hiring Customer Service Representatives for our premium process at Teleperformance As a key member of our team, you'll provide exceptional customer service, resolve queries, and drive customer satisfaction.



Responsibilities



  • Handle customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues
  • Provide product/service information
  • Meet performance metrics and targets



Qualifications



  • 1+ year of BPO experience
  • Grad and Under-graduate degree
  • Excellent communication skills
  • Ability to work in rotational shifts (for males) or day shifts (for females)



Required Skills



  • Strong customer service orientation
  • Effective problem-solving skills
  • Ability to work in a fast-paced environment



Preferred Skills



  • Experience in a similar role
  • Familiarity with customer service software



Pay range and compensation package



Competitive CTC of ₹24000

Fresher-20k

6-month experience in Bpo-21k

6-month Experience in Travel-24k




Equal Opportunity Statement



Teleperformance is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.



If you're passionate about delivering exceptional customer service, apply now



Kindly share your resume :-



HR Deepak-



Email ID



Office Address - Bestech Business Towers sector 66 Mohali Teleperformance Recruitment Area Ground floor Tower A


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