Customer Support Advocate

22 hours ago

Mohali, Punjab, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Job Role:

Customer Service Expert

We are seeking a highly skilled and motivated individual to handle customer inquiries and resolve issues in a timely and professional manner. The ideal candidate will have excellent verbal and written communication skills, good computer knowledge, and a strong typing speed.

The key responsibilities of this role include:

  • Responding to customer inquiries via phone, email, or chat.
  • Providing accurate and helpful information to customers.
  • Working collaboratively with other teams to resolve complex customer issues.
  • Meeting or exceeding performance metrics for first call resolution, customer satisfaction, and average handling time.

To excel in this role, the candidate should possess the following skills and qualifications:

  • Bachelor's degree in any field or equivalent experience.
  • Excellent verbal and written communication skills.
  • Good computer knowledge and typing speed.
  • Prior customer service experience is preferred but not required.
  • Freshers can also apply.

This role offers opportunities for growth and development, and we encourage applicants who are passionate about delivering exceptional customer experiences to apply.

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