IT Support Specialist

4 weeks ago

Gurgaon, Haryana, India GLG Full time

Job Title: Systems Analyst

Job Summary:

We are seeking a skilled Systems Analyst to join our IT team at GLG. As a Systems Analyst, you will be responsible for providing technical support and assistance to our users, troubleshooting complex technical issues, and working collaboratively with other members of the IT department.

Key Responsibilities:

  • Maintain, configure, and upgrade computer systems
  • Perform complex computer repairs and coordinate vendor support for critical repairs
  • Work assigned weekend hours as part of 24 x7 Global Support
  • Collaborate with other IT team members to troubleshoot complex technical problems
  • Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner
  • Provide support for in-house web applications and proprietary software
  • Maintain an accurate inventory list of all IT equipment
  • Create and update documentation for current and developed processes
  • Assist and work with the IT Operations teams to troubleshoot issues
  • Assist colleagues with technical projects from planning to setup of software/hardware products

Requirements:

  • 1-3 years of Office 365 and Active Directory experience
  • 1-3 years of IT support experience
  • 1-3 years of broad desktop/laptop support experience
  • Active Directory and Microsoft Exchange experience
  • In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware
  • Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and macOS
  • Zoom AV support, administration, and troubleshooting experience is a plus
  • Solid understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
  • SQL and PowerShell knowledge are not required, but preferred
  • Experience at a geographically diverse mid-sized company working with remote offices and teams
  • Demonstrated ability to simultaneously and successfully handle multiple disparate tasks
  • Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels
  • Must work well in a collaborative work environment
  • Must be able to take direction remotely and adhere to standard operating procedures and policies
  • Must be able to work independently with minimal supervision
  • Willingness to learn

Education Requirements:

  • Bachelor's degree preferred
  • Entry-level certifications from CompTIA, Cisco, and Microsoft certifications are a plus

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