
Education Sector Support Expert
4 days ago
As a key player in the education sector, we seek an experienced professional to join our team as a Customer Support Specialist.
The ideal candidate will possess exceptional communication skills and the ability to effectively resolve technical issues, ensuring seamless support experiences for our users.
We are looking for someone who can provide top-notch customer service while working collaboratively with our teams to address concerns and improve internal processes.
Responsibilities include serving as the primary contact for educators, administrators, and tech coordinators seeking assistance via email, chat, or phone.
Additionally, the successful candidate will be responsible for troubleshooting technical issues across web and mobile applications, collaborating with teams to resolve issues, creating user-friendly help documentation and FAQs, and identifying recurring issues to improve product functionality.
Qualifications for this role include 5-6 years of professional experience in customer support or technical support, with a focus on SaaS platforms in EdTech or education sectors.
Strong troubleshooting skills, excellent written and verbal communication abilities, and a customer-first mindset are essential for success in this position.
Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar is also highly desirable.
Preferred qualifications include experience supporting K–12 educators or school districts, as well as proficiency in empathetic communication and patience when dealing with complex issues.
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