Healthcare Operations Associate

15 hours ago


Bengaluru, Karnataka, India Lenity Health Full time

Lenity Health is a mission-driven organization dedicated to enhancing healthcare for US seniors (65+) through accountable care organizations and Medicare advantage plans.

We are seeking a dynamic and highly motivated Healthcare Operations Associate - US Project Lead to join our Foundational Team. In this role, you will have the exciting opportunity to take on diverse responsibilities, contribute to multiple projects, and drive impactful outcomes.

The ideal candidate will possess:

  • Excellent written and verbal English language communication skills
  • Highest levels of patience and empathy
  • High ownership & commitment, & collaborative DNA to work together as a team
  • Growth mindset and willingness to learn new skills, apply and grow non-linearly
  • Ability to quickly identify problems, think critically, and offer solutions

This role includes:

Key Responsibilities
  1. SUPPORTING THE DEVELOPMENT AND EXECUTION OF MARKETING STRATEGIES, CAMPAIGNS, AND ACTIVITIES, ALONG WITH CONTENT CREATION.
  2. ASSISTING THE SALES TEAM IN LEAD GENERATION, PRESENTATIONS, MEETINGS, AND ADDRESSING INQUIRIES WITH PRODUCT/SERVICE INFORMATION.
  3. LEADING CUSTOMER INTERACTIONS AND SERVICE EXPERIENCES FOR GTM PILOT PROJECTS: FOLLOWING THE SERVICE PLAYBOOK TO FULFIL SERVICE REQUESTS, TIMELY RESOLUTION TO CUSTOMER ISSUES, DELIVERING EXCEPTIONAL SUPPORT ACROSS MULTIPLE CHANNELS, AND COLLECTING FEEDBACK TO ENHANCE PRODUCTS/SERVICES AND OVERALL CUSTOMER EXPERIENCE.
  4. COLLABORATING ACROSS TEAMS TO ENSURE PROGRAM SUCCESS BY TRACKING KPIs, ANALYZING DATA, AND IMPLEMENTING IMPROVEMENT SOLUTIONS.

We offer a salary range of $42,500-$52,000 per month, depending on experience.

Benefits

This includes comprehensive top-notch benefits such as health insurance, paid time off, paid parental leaves, professional development opportunities, transportation, meals, and other perks & rewards aimed at fostering employee well-being, satisfaction, and retention.

We value diversity and inclusivity in our workplace, committed to fostering an inclusive environment where everyone can thrive.



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