Senior Healthcare Navigator

3 weeks ago


Bengaluru, Karnataka, India Lenity Health Full time

Lenity Health is a mission-driven organization dedicated to enhancing healthcare for US seniors through accountable care organizations and Medicare advantage plans. Our goal is to provide a superior experience using a high-touch patient engagement platform.

We are seeking highly motivated Senior Healthcare Navigators to join our Foundational Team in Bangalore. In this role, you will have the exciting opportunity to build top-notch concierge services for US seniors.

Key Traits:

  • Excellent written and verbal English language communication skills
  • Highest levels of patience and empathy
  • High ownership & commitment, & collaborative DNA to work together as a team
  • Growth mindset and willingness to learn new skills, apply and grow non-linearly
  • Ability to quickly identify problems, think critically, and offer solutions

Ideal for candidates with self-drive and growth mindset, excited to build teams and processes from scratch.

Job Description:

  • Maintain regular (inbound/outbound) touch-points with Medicare senior members (65+ years old) to navigate through their healthcare journey
  • Handling inquiries, complaints and issues promptly, professionally and with empathy.
  • Providing product/service information to assist scheduling, follow-ups and other related decisions and activities
  • Maintaining accurate records in the backend systems, staying updated on product, services and company policies and contributing actively towards building the Standard Operating Procedures (SOPs), guardrails, and training plans.

Perks & Benefits:

  • Salary: $45,000 per month (above industry standards)
  • Incentives
  • Comprehensive health insurance
  • Paid time off
  • Paid parental leaves
  • Professional development opportunities
  • Transportation
  • Meals and other perks & rewards aimed at fostering employee well-being, satisfaction, and retention.

Core Values & Culture:

Lenity Health is committed to fostering an inclusive workplace where diversity is valued and respected. We believe in understanding and appreciating the unique backgrounds, experiences, and perspectives of our associates, customers, and communities. By embracing diversity, we strive to create a welcoming environment that enables everyone to thrive.

We welcome everyone without any bias, age no bar and offer a place to learn, thrive and grow.


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