Healthcare Journey Navigators

1 day ago


Bengaluru, Karnataka, India Lenity Health Full time
About Lenity Health

Lenity Health is a mission-driven organization dedicated to enhancing healthcare for US seniors through accountable care organizations and Medicare advantage plans. Our goal is to provide a superior experience using a high-touch patient engagement platform.

Bridging healthcare with technology, we're crafting an advanced healthcare AI platform designed to proactively engage seniors and improve their health experience and outcomes.

We're Seeking Dynamic Professionals

We're looking for dynamic and highly motivated individuals to join our Foundational Team as Healthcare Journey Navigators. In this role, you'll have the exciting opportunity to build things from ground up in building top-notch concierge services for US seniors.

You'll be responsible for maintaining regular touch-points with Medicare senior members (65+ years old) to navigate through their healthcare journey. This includes handling inquiries, complaints and issues promptly, professionally and with empathy.

As a key member of our team, you'll be required to:

  • Maintain accurate records in our backend systems, staying updated on product, services and company policies
  • Contribute actively towards building Standard Operating Procedures (SOPs), guardrails, and training plans
The Ideal Candidate

We're looking for candidates with self-drive and growth mindset, excited to build teams and processes from scratch. You should possess excellent written and verbal English language communication skills, highest levels of patience and empathy, and a collaborative DNA to work together as a team.

We also offer a comprehensive benefits package, including salary above industry standards, incentives, comprehensive health insurance, paid time off, paid parental leaves, professional development opportunities, transportation, meals and other perks & rewards aimed at fostering employee well-being, satisfaction, and retention.



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