Healthcare Operations Director for Infusion Business

2 weeks ago


Bengaluru, Karnataka, India 2070Health Full time

About 2070 Health

We are building India's leading infusion business, focused on delivering best-in-class outcomes, exceptional patient experiences, expanded access, and curated ancillary services through daycare centres.

Job Overview

We are seeking a City Operations Head for our venture, who will be responsible for launching new clinics/daycare centres, managing operations, and maintaining relations.

Key Responsibilities
  • Launch new clinics/daycare centres by planning, executing, and ensuring successful establishment
  • Manage all aspects of centre readiness, including infrastructure, design equipment, staffing, and supplies
Operations Management
  • Lead clinic operations, ensuring efficient processes, optimal resource use, and financial oversight
  • Implement and monitor SOPs to maintain high standards of care, safety, and service delivery
Doctor Relationship Management
  • Build and maintain strong relationships with doctors and healthcare professionals/providers
  • Ensure effective communication and coordination with medical teams to support patient care and clinic growth
Patient Experience and Journey Management
  • Oversee all aspects of the patient journey to ensure a superior experience
  • Implement strategies to enhance patient satisfaction, address concerns, and promote a culture of empathy and patient-centric care
Requirements
  • 7-10 years of experience in hospital management, healthcare operations, or a related field
  • Preferred: someone who has set-up or managed healthcare facilities/clinics and has in-depth knowledge about clinical operations
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with healthcare providers
  • Strategic thinking and problem-solving skills
  • Experience in driving digital initiatives and managing revenue targets

The estimated salary for this role is ₹30 lakh - ₹50 lakh per annum, depending on experience and qualifications.



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