Senior Patient Advocate for US Healthcare
1 week ago
We are seeking a highly motivated Senior Patient Advocate to join our team at Lenity Health. This role will involve working with Medicare senior members (65+ years old) to navigate their healthcare journey, ensuring they receive the best possible care and services.
Key Responsibilities- Maintain regular touch-points with senior members to understand their needs and preferences.
- Handle inquiries, complaints, and issues promptly, professionally, and with empathy.
- Provide product and service information to assist scheduling, follow-ups, and other related decisions and activities.
- Maintain accurate records in backend systems, stay updated on products, services, and company policies, and contribute actively towards building Standard Operating Procedures (SOPs), guardrails, and training plans.
- Excellent written and verbal English language communication skills.
- Highest levels of patience and empathy.
- High ownership & commitment, & collaborative DNA to work together as a team.
- Growth mindset and willingness to learn new skills, apply, and grow non-linearly.
- Ability to quickly identify problems, think critically, and offer solutions.
This role includes a competitive salary, incentives, comprehensive health insurance, paid time off, paid parental leaves, professional development opportunities, transportation, meals, and other perks & rewards aimed at fostering employee well-being, satisfaction, and retention.
About Lenity HealthLensity Health is a mission-driven organization dedicated to enhancing healthcare for US seniors (65+) through accountable care organizations and Medicare advantage plans. Our goal is to provide a superior experience using a high-touch patient engagement platform.
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Healthcare Advocate
14 hours ago
Bengaluru, Karnataka, India Lenity Health Full timeWe are seeking highly motivated individuals to join our team as Healthcare Advocates at Lenity Health. In this role, you will play a critical part in enhancing healthcare for US seniors (65+) through accountable care organizations and Medicare advantage plans.About the RoleAs a Healthcare Advocate, you will be responsible for maintaining regular touch-points...
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Healthcare Experience Advocate
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