Healthcare Navigator Professional
2 weeks ago
At Lenity Health, we're committed to enhancing healthcare for US seniors through accountable care organizations and Medicare advantage plans. Our goal is to provide a superior experience using a high-touch patient engagement platform.
We're seeking dynamic and highly motivated Healthcare Navigator Professionals to join our Foundational Team. In this role, you'll have the exciting opportunity to build things from ground up in building top-notch concierge services for US.
Key traits we are looking for include:
- Excellent written and verbal English language communication skills
- Highest levels of patience and empathy
- High ownership & commitment, & collaborative DNA to work together as a team
- Growth mindset and willingness to learn new skills, apply and grow non-linearly
- Ability to quickly identify problems, think critically, and offer solutions
This role is ideal for candidates with self-drive and growth mindset, excited to build teams and processes from scratch.
The ideal candidate will maintain regular (inbound/outbound) touch-points with Medicare senior members (65+ years old) to navigate through their healthcare journey. This includes handling inquiries, complaints and issues promptly, professionally and with empathy.
You will also be responsible for providing product/service information to assist scheduling, follow-ups and other related decisions and activities. Maintaining accurate records in the backend systems, staying updated on product, services and company policies and contributing actively towards building the Standard Operating Procedures (SOPs), guardrails, and training plans.
This role comes with a salary range of 35-45k per month and comprehensive benefits including health insurance, paid time off, paid parental leaves, professional development opportunities, transportation, meals and other perks & rewards aimed at fostering employee well-being, satisfaction, and retention.
We believe in understanding and appreciating the unique backgrounds, experiences, and perspectives of our associates, customers, and communities. By embracing diversity, we strive to create a welcoming environment that enables everyone to thrive.
As an emerging and funded startup with roots in both the USA and India, our team boasts over 50 years of combined experience in US healthcare. Bridging healthcare with technology, we're crafting an advanced healthcare AI platform designed to proactively engage seniors and improve their health experience and outcomes.
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