Healthcare Navigator Specialist
2 days ago
Lenity Health is a mission-driven organization dedicated to enhancing healthcare for US seniors (65+) through accountable care organizations and Medicare advantage plans. Our goal is to provide a superior experience using a high-touch patient engagement platform.
We are seeking dynamic and highly motivated Healthcare Navigator Specialists to join our team at Lenity Health. In this role, you will have the exciting opportunity to build top-notch concierge services for US seniors, utilizing your exceptional communication skills and strong empathy to navigate their healthcare journey.
Key Responsibilities
1. Maintain regular touch-points with Medicare senior members (65+ years old) to ensure seamless navigation through their healthcare journey
2. Handle inquiries, complaints, and issues promptly, professionally, and with empathy, providing product/service information to assist scheduling, follow-ups, and other related decisions and activities
3. Maintain accurate records in backend systems, staying updated on products, services, and company policies, contributing actively towards building Standard Operating Procedures (SOPs), guardrails, and training plans
Perks & Benefits
This role includes an estimated salary of $42,000 per month, comprehensive health insurance, paid time off, paid parental leaves, professional development opportunities, transportation, meals, and other perks aimed at fostering employee well-being, satisfaction, and retention. We believe in understanding and appreciating the unique backgrounds, experiences, and perspectives of our associates, customers, and communities. By embracing diversity, we strive to create a welcoming environment that enables everyone to thrive.
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