
Hospitality Experience Manager
2 days ago
Key Role:
As a Guest Relations Expert, you will be responsible for delivering exceptional guest experiences at our properties in South and West India.
Responsibilities include:
- Welcoming guests with a pleasant demeanor and providing excellent customer service throughout their stay
- Managing front desk operations efficiently, including check-ins and check-outs, and maintaining accurate documentation
- Handling phone calls, messages, and inquiries, and redirecting them to relevant departments when necessary
- Maintaining and organizing files, records, and documents, and updating them as needed
- Supporting property management tasks, including inventory checks, procurement of monthly supplies, and stepping in as the property in-charge during the absence of the property manager
- Assisting with food and beverage services to ensure guest satisfaction
- Providing bookkeeping assistance, including issuing invoices and checks
Requirements:
- A minimum of 6 months of industrial training or relevant experience in hospitality
- A pleasant personality and excellent verbal and written communication skills
- Flexibility and enthusiasm for traveling across South and West India
We offer a competitive compensation package, performance-linked incentives, and additional perks, including complimentary accommodation and meals provided by us.
This is an exciting opportunity to work at multiple locations across India and provide unique and unforgettable experiences for our guests.
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