
Innovation Catalyst for Hospitality
19 hours ago
Drive innovation and process optimization in a dynamic hospitality environment.
This full-time role involves conducting market research, developing new products, testing, analyzing data, and communicating findings to stakeholders.
A key player in the hotel industry drives growth and improvement through innovative solutions and strategic decision-making.
Responsibilities include:
- Market Analysis: Benchmark competitors, track global hospitality trends, and identify guest behavior patterns.
- Concept Development: Assist in creating new F&B concepts, wellness programs, room designs, or technology integrations aligned with brand positioning.
- Sustainability & ESG Projects: Research eco-friendly solutions (energy efficiency, waste reduction, sustainable sourcing) to improve brand reputation.
- Technology Integration: Pilot digital tools (AI-driven guest services, smart rooms, self-check-in kiosks) and gather data on ROI.
- Guest Experience Testing: Conduct focus groups, prototype testing, and gather guest/employee feedback for continuous refinement.
- Operational Efficiency: Identify and test innovations to reduce cost-per-occupied-room (CPOR), streamline housekeeping, or optimize procurement.
The ideal candidate possesses skills in:
- Data analysis & reporting
- Market research and benchmarking
- Knowledge of hospitality operations (front office, F&B, rooms division)
- Project management
Evaluate and refine existing processes to enhance the overall guest experience while ensuring operational efficiency.
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