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Technical Support Specialist
2 weeks ago
A results-driven technical professional is required to fill the position of Desktop Support Engineer.
The ideal candidate will possess a strong technical background with excellent communication skills and a proactive approach towards problem-solving.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, and peripherals ensuring seamless operation and minimizing downtime.
- Troubleshoot and resolve complex issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
- Install, configure, and maintain Windows OS and basic software applications to ensure optimal performance and security.
- Use ticketing tools to log, track, and close IT support tickets as per Service Level Agreements (SLAs).
- Perform system upgrades, patches, and hardware/software installations to ensure compliance with industry standards.
- Coordinate with other IT teams for escalations or network-related issues, ensuring timely resolution and minimal disruption.
- Maintain accurate asset records and ensure proper documentation of support tasks to facilitate efficient tracking and evaluation.
Required Skills and Qualifications:
- Strong hands-on experience with Outlook troubleshooting and issue resolution.
- Proficiency in Windows OS configuration, installation, and maintenance.
- Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
- Basic understanding of hardware and network troubleshooting.
- Excellent communication and interpersonal skills to effectively interact with end-users and stakeholders.
- Ability to handle and prioritize multiple tasks efficiently, meeting deadlines and delivering results.
Benefits of this Role:
This is an exciting opportunity for a motivated and skilled individual to contribute to the delivery of exceptional IT services to clients.
Eligibility Criteria:
- Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
- Minimum 1.5 years of relevant desktop support experience.
- Immediate or short notice joiners preferred.
